Shipping policy

This Shipping Policy applies to all products purchased from https://myvitaeshop.com/. We are pleased to offer complimentary shipping on all orders.

 

1. Shipment Processing Time

 

  • All orders are processed and prepared for shipment within 2–3 business days of receipt.

  • Orders are not processed or shipped on weekends or major national holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed. If your shipment experiences a significant delay, we will contact you via email.

 

2. Shipping Rates and Delivery Estimates

 

We offer FREE STANDARD INTERNATIONAL SHIPPING on all orders.

The total delivery time is the sum of the Processing Time (2–3 business days) and the Transit Time.

  • Shipping Method: Standard International Shipping

  • Shipping Rate: FREE

  • Estimated Delivery Time (Transit): 10–15 Business Days (After the order has been processed and shipped)

Note: The estimated delivery time is based on average transit times and is subject to external factors such as customs processing and carrier delays.

 

3. Shipment Confirmation and Order Tracking

 

  • You will receive a Shipment Confirmation email with your tracking number once your order has officially shipped.

  • The tracking number will typically be active and ready for updates within 24–48 hours of receiving the email.

 

4. International Shipping Policy

 

We ship to a variety of international destinations.

 

Customs, Duties, and Taxes

 

  • My Vitae Shop Estore is not responsible for any customs, duties, or taxes applied to your order.

  • All fees imposed during or after shipping, including tariffs, taxes, and other import costs, are the sole responsibility of the customer.

  • Though shipping is free from our end, we strongly advise you to check with your local customs office regarding potential import fees before placing your order.

 

Delivery Time

 

  • While the estimated transit time is 10–15 business days, international orders may be subject to longer processing times and unpredictable delays due to customs procedures in the destination country. These delays are outside of our control.

 

5. Damages and Lost Packages

 

  • My Vitae Shop Estore is not liable for any products damaged or lost during shipping.

  • If you received your order damaged, please contact the shipment carrier to file a claim.

  • If a package is reported delivered but you have not received it, please contact your local delivery service immediately. We can assist by providing necessary tracking information, but we cannot replace or refund orders marked as delivered by the carrier.

 

6. Incorrect Shipping Addresses

 

  • It is the customer's responsibility to ensure the shipping address is entered correctly at checkout.

  • If an order is shipped to an incorrect address provided by the customer, we will not be held responsible. If the package is returned to us due to an incorrect address, you may be responsible for the cost of re-shipping the package.